You have many skills as a leader in your organization. Competent in numerous aspects of your work, you are aware that there are some areas that could be improved. One of these might be when it comes to engaging in conflict. For instance, you find yourself, at times, reacting in ways that do not serve you well or become your position. You may avoid conflict at all costs, or assert yourself too strongly, or otherwise react and interact in ways that do not align with your values. Whatever you realize you are doing – or not doing – when it comes to engaging in conflict, you have come to realize you are not the conflict competent leader you want to be.

CONFLICTMASTERY™ FOR LEADERS is a dynamic program that is aimed at enhancing how you engage in conflict. This is not a program that teaches you to coach or assist others in your organization about their challenges with conflict. It is about increasing your own conflict intelligence as a leader and model to others.

Content of ConflictMastery™ for Leaders

In this program, you will:

- explore the specific areas of managing conflict that you want to strengthen - learn more about conflict and its underpinnings
- examine your destructive and constructive responses to conflict, according to the Conflict Dynamics Profile®*
- gain insights into your responses to conflict that may adversely affect your leadership effectiveness
- consider your choices for improving how you manage conflict
- gain increased knowledge, skills and abilities needed to be a model conflict competent leader


This program is conducted in two formats – each with three 1-hour optional coaching sessions to follow the training:

- a one day workshop (6 hours); or
- a 4 week telecourse (90 minutes per class)

For dates and cost, contact Cinnie Noble, or her assistant Laureen McNeill, at: Email: Phone: 416-686-4247 or Toll Free: 1-866-335-6466 (Canada & U.S.)

* Click here for information on the Conflict Dynamics Profile®